Educational Support Specialist (part time/temporary) – Adult Education Initiatives
Rhode Island Office of the Postsecondary Commissioner
$20 per hour
Serve as a Navigator point of contact for adult students referred by the RIReconnect portal in northern Rhode Island. Facilitate network development including but not limited to increasing on- and off-campus connections/collaborations, outreach to students, assessment of need, student support, follow-up, communications, and data collection/record-keeping with non-traditional age students who are re/enrolling in college or in workforce development activities to facilitate completion; facilitate education or training enrollment, persistence, and completion for students, with targeted outreach to under-represented populations; cultivate and nurture partnerships for student resources.
NETWORK REPRESENTATIVE - Adult Student Coaching
• Be available to work 19 hours per week including afternoon/evenings and weekend hours, and to travel locally, as required.
• Provide engaged, proactive, and provide strategic coaching services aimed toward developing and maintaining working relationships with adult students to maximize their achievement, retention, persistence, and educational and/or workforce training goal attainment.
• Engage adult learners through portal referrals, walk-ins, appointments, and workshops to assist students with enrollment processes utilizing a variety of contact methods (email, phone call, in‐person, classroom presentations, etc.)
• Support students with financial aid applications and processes.
• Maintain a thorough understanding of workforce development eligibility requirements, college policies, procedures, programs, curriculum, and services to give accurate information concerning admission, registration, and progress toward workforce credential attainment, graduation and/or transfer.
• Plan with students to utilize personal strengths and available supports to address barriers to educational achievement; develop a plan with each student, and review progress toward objectives
• Communicate promptly and consistently with students, using a variety of methods (email, phone call, in‐person, classroom presentations, etc.)
• Refer students to academic support services, appropriate campus services, public benefits, and community-based resources, as needed.
• Advocate for students and teach self-advocacy skills.
• Complete all required data and record-keeping and ensure that it is kept up to date for all students served, including progress notes, contact sheets, intake questionnaire, etc.
• Provide coverage for other project staff as needed.
• Perform other duties and responsibilities as assigned by the Educational Support Coordinator
• Experience in social services and/or higher education, or in a relevant field.
• Ability to establish professional relationships with students, co-workers, and all referring agencies.
• Excellent organizational skills; strong verbal and written communications skills, including presentation skills.
• Ability to work in a fast-paced, high performing team environment.
• Knowledge of and ability to utilize computer applications in an educational environment, such as Microsoft Office.
• Proven ability to effectively interact and communicate with a diverse group of students, alumni, and staff.
• Willingness to pursue appropriate and ongoing professional development.
• Able to plan, organize and administer multiple activities and meet deadlines.
• Strong respect and desire to support diverse and inclusive communities.
• This position will require travel to locations throughout Rhode Island. Must have access to and use of own transportation.
Proficiency in English and Spanish.
• Experience working with grants.
• Lived experience as an adult college student preferred.
Please note: This is a part-time, temporary position, grant funded through October 1, 2021.